Key Goals:

Salt Lake has to cater to more and more visitors as Utah as a whole draws in tourists, especially in 2019. The rise of unexpected visitor numbers highlighted the city’s need to look for an all-around solution that would cater to their visitors while helping minimize local admin and support tasks. With this, VSLC decided to remodel their visitor center and drive more digital engagement solutions for both visitors and attendees in conjunction to utilizing mobile kiosks to capture better data on visitors and ensure new connections for their stakeholder.The city envisioned the following solutions:

 
 

Solution:

TrueOmni worked with Salt Lake City to implement easy to connect API’s to the Omnichannel platform to extend out next-generation touchpoints to their existing systems including Simpleview CRM, Crowdriff, and upcoming AI/Chatbot system. With this integration, VSLC will deploy Digital signage/Videowalls and Kiosk/Touch devices – including Apple Mobile application built for local information, itinerary building and restaurant reservations. The solution will also include mobile Kiosks for Ski conferences and new ways to extend out rich and real-time information and branding on a global basis. Some of the major and highlighted functionalities available across all these devices:

Core Functionalities: