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Omni Guest Experience Powered by Oracle

 

Sanibel Captiva Resorts (SCBR) is a leading hospitality group in Southwest Florida, operating four resorts along with restaurants, entertainment venues, spas, and island attractions.

Products Used

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Native App

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Video Wall 6×1

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Video Wall 4×1

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Display 

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Cosmic II

Environment

icons8-hotel-50

Hotel Lobby

Year

2021

Omni Ecosystem Overview

 

TrueOmni delivered a unified guest experience using Oracle Hospitality Integration Platform (OHIP) as the standing connection between Oracle systems and guest-facing experiences. The ecosystem is powered by TrueOmni’s Omni Platform, with engagement delivered through Nexi Mobile and Nexi Kiosk.

Products Used

  • Nexi Mobile – Custom-branded guest web app
  • Nexi Kiosk – Self-service guest kiosks
  • Digital Displays & Video Walls

 

Key Goals

  • Simplify operations across multiple resorts
  • Deliver a branded mobile guest experience
  • Enable digital coupons with tracking by department
  • Integrate directly with Oracle Opera Cloud
  • Provide local island content and events
  • Support mobile check-in/out and guest messaging (Phase 2)

Solution:

Using Oracle OHIP, TrueOmni connected Opera Cloud, and third-party services into a single Omni Platform. Guests interact through Nexi Mobile and Nexi Kiosk, while staff manage everything through Oracle-backed systems.

Core Capabilities:

Core Capabilities

  • Real-time guest and reservation verification via Oracle
  • Digital coupons with backend tracking and reporting
  • Restaurant reservations via OpenTable
  • Mobile check-in and checkout via Opera Cloud (Phase 2)
  • Mobile food ordering via Simphony (Phase 2)

Outcome
With Oracle OHIP as the standing connection and Nexi experiences powering guest touchpoints, Sanibel Captiva Resorts established a scalable, future-ready Omni ecosystem—one that improves operational efficiency, enhances guest satisfaction, and creates a consistent digital experience across all resorts and venues.

Ready to modernize your current services with TrueOmni?