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Nestled at 9,545 feet in the San Juan Mountains, Mountain Village is a home-rule municipality with around 1,700 full-time residents, swelling to as many as 20,000 people during peak summer and winter weekends. In 2022, visitors logged over 1.64 million visitor-days, with the average stay about 5.5 days. 

Products Used

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 49″ Outdoor Kiosk

Enviroment

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Visitor Center

Year

2023

The Challenge

  • Need for modern visitor information across outdoor and high-traffic areas
  • Limited tools for digital brochures, maps, and trip planning
  • Lack of ADA-accessible, interactive solutions for all visitors
  • Minimal visitor engagement tracking and real-time data insights

Solution

TrueOmni installed a comprehensive four-kiosk network featuring:

  • Provide real-time visitor information, maps, and trip planning tools
  • Offer digital brochures and accessible wayfinding for improved navigation
  • Ensure ADA compliance for inclusive visitor access
  • Collect valuable visitor interaction data to enhance destination marketing

Results

  • Improved accessibility and engagement for visitors across the resort area
  • Streamlined itinerary planning and digital information delivery
  • Enhanced visitor experience through interactive wayfinding and content
  • Actionable insights to support future tourism and marketing strategies
  • Strengthened the Town of Mountain Village’s image as a tech-forward, guest-centered destination

Ready to modernize your current services with TrueOmni?