{"id":42579,"date":"2024-03-06T13:31:16","date_gmt":"2024-03-06T20:31:16","guid":{"rendered":"https:\/\/www.trueomni.com\/?p=42579"},"modified":"2024-07-05T18:24:00","modified_gmt":"2024-07-05T18:24:00","slug":"top-advantages-of-self-service-kiosks-for-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/trueomni.com\/spanish\/blog\/top-advantages-of-self-service-kiosks-for-customer-satisfaction\/","title":{"rendered":"Principales ventajas de los quioscos de autoservicio para la satisfacci\u00f3n del cliente (1\/2)"},"content":{"rendered":"
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En este resumen, hablaremos sobre algunos de los atributos clave de los quioscos de autoservicio y la tecnolog\u00eda. A medida que las organizaciones del sector servicios adoptan la tecnolog\u00eda para conectar mejor con sus clientes y ser m\u00e1s eficientes, los pr\u00f3ximos dos art\u00edculos del blog le ayudar\u00e1n a encontrar la estrategia y las herramientas necesarias para impulsar la gesti\u00f3n.<\/p>

Estas son algunas de las ventajas espec\u00edficas de los quioscos de autoservicio para la satisfacci\u00f3n del cliente:\u00a0\u00a0<\/span><\/h3>

\u00a0<\/h4>

Mejora de la experiencia del cliente<\/u><\/b><\/h4>

1. Ventajas de la tecnolog\u00eda de autoservicio en cuanto a comodidad y ahorro de tiempo.<\/strong>
Seg\u00fan una encuesta de McKinsey, el 75% de los clientes prefiere las opciones de autoservicio para ahorrar tiempo. La tecnolog\u00eda de autoservicio ofrece comodidad y ahorro de tiempo a los clientes. Esto se observa con mayor frecuencia en tiendas minoristas con sistemas de autopago y en restaurantes que permiten a los clientes personalizar sus pedidos y realizar pagos sin depender del personal.<\/p>

2. Mayor control y experiencia personalizada para los clientes.<\/strong>
La tecnolog\u00eda de autoservicio empodera a los clientes al darles control sobre sus interacciones. En el sector hotelero, los hu\u00e9spedes pueden usar quioscos de auto check-in para elegir sus habitaciones preferidas y seleccionar servicios adicionales.\u00a0<\/p>

3. Reducci\u00f3n del tiempo de espera y mejora de la eficiencia del servicio.<\/strong>
Una de las ventajas m\u00e1s importantes de la tecnolog\u00eda de autoservicio es la reducci\u00f3n del tiempo de espera para los clientes. Por ejemplo, los cajeros autom\u00e1ticos de autoservicio permiten retirar efectivo y consultar el saldo r\u00e1pidamente, eliminando la necesidad de esperar en la fila para ser atendido por un cajero. \u00a1Tiempo reducido en 40%!<\/p>

Ahorro de costes para las empresas<\/u><\/b><\/h4>

1. Reducci\u00f3n de los costes laborales mediante tecnolog\u00eda de autoservicio.<\/b>
Un estudio realizado por Forrester revel\u00f3 que la tecnolog\u00eda de autoservicio puede generar una reducci\u00f3n de costos laborales de 30%. \u00bfC\u00f3mo ofrecen los quioscos de autoservicio beneficios en t\u00e9rminos de ahorro de costos? Esta tecnolog\u00eda reduce la necesidad de contratar personal adicional para realizar tareas repetitivas, lo que disminuye los costos laborales para las empresas. Al automatizar tareas que antes realizaban los empleados, las empresas pueden destinar su fuerza laboral a actividades de mayor valor a\u00f1adido.<\/p>

2. Optimizaci\u00f3n de las operaciones comerciales y mejora de la productividad.<\/b>
La tecnolog\u00eda de autoservicio empodera a los clientes al darles control sobre sus interacciones. En la industria hotelera, los hu\u00e9spedes pueden usar quioscos de auto-registro<\/a> para elegir sus habitaciones preferidas y seleccionar servicios adicionales.\u00a0<\/p>

3. Soluci\u00f3n rentable para empresas de todos los tama\u00f1os.<\/b>
La tecnolog\u00eda de autoservicio ofrece una soluci\u00f3n rentable para empresas de todos los tama\u00f1os. Las peque\u00f1as empresas pueden beneficiarse de los quioscos de autoservicio, que proporcionan informaci\u00f3n a los clientes y les permiten realizar compras de forma independiente, reduciendo as\u00ed la necesidad de personal de ventas. Las organizaciones m\u00e1s grandes pueden aprovechar la tecnolog\u00eda de autoservicio para gestionar un alto volumen de transacciones de manera eficiente, reduciendo los costes operativos a largo plazo.<\/p>

\u00a0<\/div>

Mayor satisfacci\u00f3n del cliente<\/u><\/b><\/h4>

1. Empoderamiento y autonom\u00eda para los clientes<\/b>
<\/span>Los clientes han valorado positivamente la tecnolog\u00eda de autoservicio, ya que les brinda mayor control sobre sus interacciones comerciales. Pueden gestionar de forma independiente diversas tareas, como realizar pedidos, efectuar pagos o acceder a informaci\u00f3n.\u00a0
<\/span>
Esta autonom\u00eda mejora la experiencia general del cliente, ya que las personas pueden personalizar sus interacciones seg\u00fan sus preferencias. Por ejemplo, los quioscos en los aeropuertos permiten a los pasajeros elegir sus asientos, imprimir sus tarjetas de embarque y gestionar sus itinerarios sin depender de la asistencia del personal.<\/span><\/p>

2. Transacciones r\u00e1pidas y fluidas que conducen a la satisfacci\u00f3n del cliente.<\/b>
Tecnolog\u00eda de autoservicio<\/a> Agiliza las transacciones, haci\u00e9ndolas m\u00e1s r\u00e1pidas y eficientes. Los sistemas de autopago est\u00e1n equipados con lectores de tarjetas y opciones de escaneo y pago, lo que ahorra tiempo y reduce la frustraci\u00f3n.<\/span><\/p>

3. Disponibilidad de opciones de autoservicio en cualquier momento y desde cualquier lugar.<\/b>
Una de las ventajas m\u00e1s importantes de la tecnolog\u00eda de autoservicio es su accesibilidad y disponibilidad las 24 horas del d\u00eda, los 7 d\u00edas de la semana. Esto permite que los quioscos funcionen desde cualquier lugar con conexi\u00f3n a internet.\u00a0<\/span><\/p>

Esta comodidad permite a los clientes interactuar con las empresas sin las limitaciones de los horarios de atenci\u00f3n ni las ubicaciones f\u00edsicas. Los clientes gestionan sus cuentas, controlan su uso y solicitan servicios en cualquier momento, lo que reduce la necesidad de contactar con el servicio de atenci\u00f3n al cliente.<\/p>

Referencia:\u00a0<\/div>
\u00bfPor qu\u00e9 esperar? Impacto de las colas de espera en el uso de la tecnolog\u00eda de autoservicio.<\/a><\/div>
\u00a0<\/div>
Aqu\u00ed est\u00e1 la primera parte de la serie de dos partes de la gu\u00eda para propietarios de quioscos. Tambi\u00e9n nos gustar\u00eda compartir algunos estudios de caso que puede consultar, del sector de viajes y hosteler\u00eda. True Omni puede ayudarle a encontrar el mejor quiosco para su organizaci\u00f3n., Cont\u00e1ctanos<\/a> Para obtener una consulta gratuita, escriba a info@trueomni.com o llame al 888-334-6664.\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

La primera pregunta que debes hacerte es qu\u00e9 reto quieres resolver o qu\u00e9 oportunidad ves en esta tecnolog\u00eda. <\/p>","protected":false},"author":4,"featured_media":42593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_thinkrank_schema_form_data":"","_thinkrank_selected_schema_type":"","_thinkrank_additional_schemas":"","_thinkrank_canonical_url":"","_thinkrank_og_title":"","_thinkrank_og_description":"","_thinkrank_og_image":"","_thinkrank_twitter_title":"","_thinkrank_twitter_description":"","_thinkrank_twitter_image":"","_thinkrank_imported_from":"","_thinkrank_focus_keywords":[],"_thinkrank_focus_keyword":"","_thinkrank_robots_meta_enabled":0,"_thinkrank_robots_meta":"","_thinkrank_advanced_robots_meta":"","_thinkrank_primary_category":0,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-42579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nImprove Customer Satisfaction with Self-Service kiosks - TrueOmni<\/title>\n<meta name=\"description\" content=\"Self-service kiosks can help you improve customer satisfaction by reducing wait times, increasing convenience, and providing a personalized experience. 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