Take the chat you already have further. With Satisfi Labs and TrueOmni, it talks, has a face, plans trips, books tickets and follows visitors everywhere.
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Try it: open the concierge, tap Speak or Chat, and ask about Columbus.
Traveler figures: Mindtrip research in partnership with Sabre, Sojern and MMGY Travel Intelligence, 2026.
For most destinations, venues and hotels, the website is still one of the first places a visitor goes.
But what visitors expect from it is different now.
Chat is where most organizations are today. Each step builds on the same intelligence, so you add capability without starting over.
Answer → Understand → Recommend → Act → Learn. That's what agentic AI means: it doesn't just reply, it helps the visitor get something done.
Instead of making visitors dig through menus, pages and PDFs, let them ask. Satisfi Labs' AI agents understand the question, answer in the visitor's language and hand the conversation to your staff when a person is needed.
Take the same intelligence and give it a voice. Instead of typing, the visitor speaks and hears the answer, which is far easier on a phone, in a car or standing at a kiosk.
An interactive AI Avatar turns the conversation into something that feels human: a face, a voice and a personality that matches your brand, on the web or on a screen in your lobby.
Your visitors aren't looking for information. They're trying to do something. Trip building uses your events, attractions and dining to create a personalized plan the visitor can take with them.
This is where agentic AI earns its name. The conversation doesn't end with a link. It helps the visitor complete the task: buy the ticket, make the reservation, book the experience, connected to the systems you already use.
You got it. Here are family seats for Saturday night, and I can hold dinner nearby before puck drop.
Examples on this page are illustrative.
The visitor doesn't stop being a visitor when they leave your website.
They move to their phone, arrive at your venue, walk past a display and step up to a kiosk.
The idea isn't to build seven different AI experiences. It's to connect the one you're already building.
Your AI Concierge on the web doesn't have to be the end of the journey. It can become the start.
What should I do this weekend?Satisfi answers.
Build me an itinerary.AI helps.
What's nearby?Same intelligence.
Where do I go?Same experience.
What else can I do?Same intelligence.
What did visitors ask, engage with and act on?Actionable insight.
The intelligence doesn't change. The experience around it expands.
In August 2026, Satisfi Labs and TrueOmni announced a strategic partnership that brings Satisfi Labs' AI capabilities into True AI, combined with TrueOmni's travel tools and modules, for a more natural, personalized and intelligent traveler experience.
Read the press release
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Visitors ask in their own words and get helpful, natural answers.
A face and a voice for the same intelligence.
Help travelers plan, book and navigate their trip.
This partnership represents a meaningful step forward in how AI can support real, human conversations around travel. By powering True AI, we're able to bring our conversational technology directly into the hands of travelers in a way that feels natural and genuinely useful.
Our customers expect an experience that feels personal and effortless. Partnering with Satisfi Labs allows us to deliver exactly that, from mutual chat to a fully interactive AI Avatar and smart itinerary planning, while laying the groundwork for even deeper integration ahead.
Satisfi Labs gives you the intelligence.
TrueOmni gives that intelligence somewhere to go.
Specialized AI agents built for sports, entertainment and tourism that understand the visitor, connect into your systems and help people take action.
A connected ecosystem of web, mobile, kiosks, digital signage and AI experiences that guides, engages and converts visitors at every touchpoint.
Don't try to solve the entire AI future at once.
Start where the visitor already is.
Make your website intelligent.
Give the same intelligence a voice and a face.
Add trip building, ticketing and reservations.
Extend to mobile, kiosks, displays and physical spaces.
You're already ahead. Now give it somewhere to go.
It's easy to catch up, and the web is the place to start.
Traditional chat answers a question. Agentic AI understands what the visitor is trying to accomplish and helps them take the next step, like finding the right ticket, building an itinerary or connecting to the right system.
No. Satisfi Labs' platform is built around specialized AI agents that connect into your systems and help visitors get things done, not just point them back into your website.
The conversation can be handed to a live member of your team. Satisfi Labs supports live agent handoff, routing the chat to the right staff group, such as sales, service or a multilingual team, so the visitor is never left at a dead end.
No. If you already use Satisfi Labs, you can extend that intelligence across the TrueOmni ecosystem without starting over. If you don't, the website is the easiest place to begin.
No. Start with chat on your website, then add Voice, an AI Avatar, trip building and ticketing or reservations when it makes sense. Each step builds on the same intelligence.
On any device: web, mobile, kiosks and digital signage, with Voice and an interactive AI Avatar layered on the same intelligence.
Every conversation becomes insight: what visitors ask, what interests them, what they engage with and what they act on, so you can improve content and experiences over time.
See what your website looks like as an AI Concierge, and how the same experience can reach every visitor touchpoint.
