Scottsdale, Arizona, July 29, 2025 – True Omni, creators of the Nexi Self-Service Platform, and Cloudbeds, the AI-powered platform fueling hotel growth, today announced a powerful strategic partnership. This collaboration represents a shared commitment to innovation and guest-centric automation — delivering an integrated solution designed to drive operational efficiency, elevate the guest experience, and unlock new revenue opportunities for hoteliers worldwide.
The partnership unites Cloudbeds’ core property management system (PMS), channel manager, and booking engine with True Omni’s Nexi platform — a next-generation solution that includes self-service kiosks, mobile tools, and digital signage. Together, these platforms empower hoteliers to simplify the check-in experience, offer real-time room upgrades, and leverage AI-powered personalization across multiple guest-facing devices.
“With True Omni, we’re breaking down the wall between hotel operations and guest experience,” said Sebastien Leitner, VP of Partnerships at Cloudbeds. “By combining Cloudbeds’ core infrastructure with Nexi’s flexible hardware and AI-enabled experiences, we’re giving hotels the ability to streamline operations, drive upsells, and deliver exceptional service at scale.”
The deep integration creates a seamless flow of information between Cloudbeds and Nexi, enabling:
- Seamless Multi-Device Guest Journeys: Guests can engage across kiosks, mobile, or digital signage — checking in, receiving keys, and upgrading rooms on their terms. Contactless options and real-time communications improve satisfaction and reduce front desk friction.
- Hardware Simplicity & Scalable Deployment: The Nexi platform supports self-service hardware environments and includes monitoring tools, proactive support, and branded hardware options — all designed for fast rollouts and consistent guest experience.
- AI-Powered Upsells & Personalization:Using real-time guest data from Cloudbeds, Nexi enables dynamic upsells, tailored messaging, and on-screen interactions that drive revenue and build loyalty.
- Operational Efficiency:Manual work is reduced with automated workflows, while connected digital signage and kiosk interfaces help staff focus on service rather than transactions.
“Hotels need self-service technology that works seamlessly with their existing systems,” said Douglas Ralston, CEO of True Omni. “Nexi was built to integrate deeply with platforms like Cloudbeds to give properties full control, better data, and the tools to meet modern guest expectations — all while driving real business results.”
Hoteliers using Cloudbeds can now easily implement the Nexi self-service solution and benefit from integrated support, simple pricing options (including monthly models), and scalable hardware programs that support check-in/out, upsells, signage, and more.
About True Omni
True Omni is a leader in guest-facing self-service solutions for the hospitality and travel industries. The Nexi Platform provides integrated kiosks, mobile tools, and digital signage that enable hotels to offer AI-powered check-in/out, room upgrades, and contactless engagement — all while ensuring efficient, multi-device control across the guest journey. Learn more at www.trueomni.com.
About Cloudbeds
Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. At its core is Signals, hospitality’s first AI foundation model, giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.
Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com
