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NEXI Omni Concierge | One Lobby Experience. Endless Guest Answers. | TrueOmni
NEXI Omni Concierge

One Lobby Experience.
Endless Guest Answers.

Real-time amenities, availability, bookings, and local experiences, connecting hotels and destinations through one guest-facing platform.

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Lobby Kiosk Concierge Tablet Digital Signage Guest Mobile
0
Guest interactions captured per year
0
Avg. engagement lift vs. front-desk only
0
Query resolution without staff
Millions
In ancillary revenue influenced
The Opportunity

Every hotel lobby is an underused moment.

Guests want instant answers the moment they arrive. Hotels and destinations both want that moment to create value.

For Hotels

Staff stretched thin, amenities under-promoted

  • ✕Front desk fields the same amenity and local-area questions all day.
  • ✕On-property dining, spa, and activities go under-booked without visibility.
  • ✕No easy way to monetize the lobby beyond the room itself.
For Destinations & DMOs

Visitors who never discover the destination

  • ✕Guests default to whatever app or search result appears first, not local partners.
  • ✕Local attractions, tours, and restaurants miss visitor traffic and revenue.
  • ✕No visitor-behavior data to prove economic impact to stakeholders.
Introducing

Meet Omni Concierge

One NEXI-powered lobby experience that answers every guest question in real time, then follows the guest to mobile.

Amenities & Availability
Booking & Reservations
Things to Do
Local Events
Restaurants & Dining
AI Avatar Assistance
Scan to continue on mobile: the same guest profile and content follow from lobby screen to phone.
NEXI Omni Concierge hardware family: kiosks, tablets, digital signage, and mobile
Two Audiences, One Platform

Built for hotels. Built for destinations. Built together.

The same NEXI hardware and content engine serves both sides of the guest experience, from one deployment.

Answer amenity, hours, and property questions without staff involvement.
Promote on-site dining, spa, and activities to a captive audience, with local map and guide.
Free front-desk time for higher-value guest interactions.
Extend guest stays with easy in-house rebooking and upgrades.
Monetize: featured amenities, upsells, and in-house bookings.
Put local events, attractions, and restaurants in front of every guest.
Drive measurable economic impact to local business partners.
Build a direct connection with visitors beyond the front desk.
Prove destination value with real visitor engagement data.
Monetize: sponsored placements, ticketing, and referral commissions.
Hotel lobby with NEXI kiosks and destination content on digital signage
Guest interacting with the NEXI AI Avatar concierge kiosk
AI Avatar

Meet your 24/7 lobby concierge

“A welcoming, always-on AI Avatar that greets every guest, answers questions in any language, and guides them to what they need, without a queue.”

  • Greets and engages guests the moment they arrive, in any language.
  • Answers amenity, dining, and local-area questions instantly.
  • Hands off naturally into booking, reservations, and mobile continuity.
  • Reduces front-desk load while keeping the interaction personal.

One face for the whole experience: lobby kiosk, tablet, signage, and mobile.

The Guest Journey

From lobby screen to guest's pocket

One continuous experience, not a handoff between disconnected tools.

01

Arrive & get greeted

The AI Avatar welcomes each guest in their language the moment they reach the lobby.

02

Ask anything

Amenities, hours, dining, events, and local tips, all answered instantly with no queue.

03

Book on the spot

Reservations, tickets, and upgrades captured at the moment of highest guest intent.

04

Scan to continue

The same guest profile and content follow from the lobby screen to the guest's phone.

Guest scanning a QR code on a NEXI kiosk to continue on mobile
Monetization

Three ways both sides earn from every guest interaction

Hotels and destinations each capture new revenue from the same platform.

Advertising

Sponsored placements and featured listings for hotel amenities, local restaurants, attractions, and events, across kiosk, tablet, and signage.

Ticketing

In-platform ticket sales for tours, attractions, and events, with commission flowing back to the destination and referral credit to the hotel.

Booking

Direct reservations for dining, spa, activities, and room upgrades, captured at the moment of highest guest intent.

Hotels and destinations both see the revenue: split, transparent, and tied to real guest engagement.

Visitor Intelligence

Evidence, not guesswork, for both partners

Every interaction feeds one analytics layer shared by the hotel and the destination.

  • Behavioral, not survey-based: captures what guests actually tap, ask, and book, in real time.
  • Two dashboards, one source: hotel GMs and DMO stakeholders each see the view that matters to them.
  • Economic impact reporting: ties visitor engagement to measurable spend at local partners.
  • Flexible & scalable: one property or a full destination portfolio, same platform.
The Outcomes

What Omni Concierge is built to deliver

The same four outcomes, measured from both the hotel side and the destination side.

Elevated Guest Experience

Instant, accurate answers in any language, any time of day, with no queue and no guesswork.

Extra Night Stays

Local discovery and easy in-house rebooking give guests more reasons to extend their trip.

New Revenue for Both Partners

Advertising, ticketing, and booking commissions create shared upside, not a zero-sum split.

Stronger Brand Connection

Guests remember the hotel and the destination as one seamless, helpful experience.

See Omni Concierge in your lobby

Book a 20 minute demo and we'll map the guest journey, touchpoints, and revenue opportunities to your property or destination.

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