デモを予約する

TrueOmni partnered with Oracle to deliver a next-generation guest experience solution for hospitality properties by combining TrueOmni’s OmniPlatform and NEXI Check-In Kiosk with Oracle’s industry-leading property management systems.

 

By integrating with Oracle Hospitality OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP), TrueOmni enabled hotels to deploy self-service check-in kiosks that streamline guest arrivals, reduce front-desk bottlenecks, and elevate operational efficiency. 

チャレンジ：

Hospitality properties face increasing guest expectations for speed, convenience, and contactless service. Traditional front-desk check-in/check-out creates time-consuming queues, limits staff availability, and misses opportunities to upsell premium services or rooms.

解決：

TrueOmni implemented its NEXI Self-Service Check-In Kiosk Platform alongside the OmniPlatform software to work seamlessly with Oracle’s cloud infrastructure:

  • 24/7 Self-Service Check-In & Check-Out: Guests can use the kiosk to check in, verify ID, select rooms, make payments, and retrieve room keys — all without waiting in line.
  • Seamless Oracle Integration: The kiosk connects directly to Oracle Hospitality OPERA Cloud, ensuring reservation data, room assignments, and guest profiles stay synchronized in real time.
  • Upsell & Engagement Modules: During check-in, kiosks present upsell opportunities such as room upgrades, amenities, and local experiences to increase revenue per stay.
  • Mobile & Kiosk Harmony: The same self-service experience is available via kiosk and mobile devices, providing flexibility for both tech-savvy and traditional guests.

Benefits

For Guests
  • Faster, intuitive check-in/check-out with minimal staff assistance
  • Contactless experience that improves guest satisfaction
  • Optional digital key provisioning and payment options
 
ホテル向け
  • Streamlined operations and reduced front-desk congestion
  • Incremental revenue through automated upsells at check-in
  • Better alignment with Oracle PMS workflows and standards
  • Lower staffing burden during peak periods

Technology Stack

  • TrueOmni NEXI Check-In Kiosk: An interactive self-service touchscreen platform tailored for hotel entry and guest service
  • OmniPlatform Software: Centralized content management, device control, analytics, and integrations
  • Oracle Hospitality OPERA Cloud: Core property management system enabling secure and real-time PMS data exchange

結論

Through the TrueOmni + Oracle partnership, hotels can transform their front-desk experience with modern, self-service check-in kiosks that delight guests, empower staff, and drive new revenue streams — all while keeping operations synchronized with Oracle’s powerful backend systems.