{"id":4222,"date":"2019-08-07T16:38:20","date_gmt":"2019-08-07T16:38:20","guid":{"rendered":"http:\/\/susanm23.sg-host.com\/?p=4222"},"modified":"2019-08-07T16:38:20","modified_gmt":"2019-08-07T16:38:20","slug":"how-to-select-the-right-interactive-solution-provider","status":"publish","type":"post","link":"https:\/\/trueomni.com\/french\/blog\/how-to-select-the-right-interactive-solution-provider\/","title":{"rendered":"How to select the right interactive solution provider"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4222\" class=\"elementor elementor-4222\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e82448e elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"e82448e\" data-element_type=\"section\" data-e-type=\"section\" id=\"Single-block-top-static-sec\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36351b8\" data-id=\"36351b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5679571 elementor-widget elementor-widget-heading\" data-id=\"5679571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e909c elementor-widget elementor-widget-heading\" data-id=\"85e909c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to select the right interactive solution provider<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-845dc4a elementor-widget elementor-widget-author-box\" data-id=\"845dc4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/trueomni.com\/wp-content\/uploads\/2020\/12\/Dougs-Headshot-SMALL-204x300.jpg\" class=\"lazyload\" alt=\"Picture of By Doug\" loading=\"lazy\"><noscript><img decoding=\"async\" src=\"https:\/\/trueomni.com\/wp-content\/uploads\/2020\/12\/Dougs-Headshot-SMALL-204x300.jpg\" alt=\"Picture of By Doug\" loading=\"lazy\"><\/noscript>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tPar Doug\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d35541 elementor-widget elementor-widget-post-info\" data-id=\"0d35541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-941aa91 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/trueomni.com\/french\/2019\/08\/07\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>ao\u00fbt 7, 2019<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40c64768 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"40c64768\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11374c30\" data-id=\"11374c30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-341db16a elementor-widget elementor-widget-text-editor\" data-id=\"341db16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-sm-8\">\n<article id=\"post-5624\" class=\"post-5624 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-digital-signage category-kiosk category-omnichannel category-progressive-web-apps category-software category-technology tag-analytics tag-build-channels tag-digital-signage tag-engagement tag-integrate-marketing-channels tag-kiosk tag-omnichannel tag-omnichannel-provider tag-platform\">\n<div class=\"entry-content\">\n<p>When we think of digital solution providers, you can think of the web and mobile app, but the next generation of providers is about interactive solutions that your customers can control and engage with. Enter the Omnichannel providers, a formulation of what old-school agencies used to do and farm out anything they were not at. Of course, this caused management issues as rarely were they connected or supported consistently.&nbsp;&nbsp;<\/p>\n<p>Omnichannel Provider<br>Now, True Omnichannel providers give customers a consistent way to manage all touchpoints that let people explore whatever device they choose. However, not all Omnichannel providers are the same. Omnichannel is not just about using different channels beyond voice; it\u2019s about giving clients the option to choose how they want to get in touch with your brand.<\/p>\n<p>A&nbsp;basic&nbsp;omnichannel strategy is the&nbsp;culmination&nbsp;of synchronized back-end systems that&nbsp;provide&nbsp;a consistent&nbsp;experience&nbsp;to the&nbsp;customer&nbsp;at each touchpoint.&nbsp;A supercharged omnichannel experience is an investment in digital kiosks and signage and mobile experience that help combine data channels, increase sales and increase customer satisfaction.<\/p>\n<p>At the&nbsp;end&nbsp;of the&nbsp;day,&nbsp;users&nbsp;do not differentiate between one&nbsp;channel&nbsp;and the&nbsp;next, and neither should you.&nbsp;Channels&nbsp;should work together to&nbsp;provide&nbsp;uniform customer service.&nbsp;Make&nbsp;the&nbsp;customer&nbsp;feel&nbsp;as if it was the same agent who was&nbsp;communicating&nbsp;across the various&nbsp;channels.<\/p>\n<p><strong>So, how do you&nbsp;choose&nbsp;the&nbsp;right&nbsp;omnichannel&nbsp;provider?&nbsp;<\/strong><\/p>\n<p>First of all, you need a provider with experience creating effective omnichannel.&nbsp;It\u2019s not the same to install kiosks, a digital display or build a custom app \u2013 as well as to provide an integrated solution to your business.<\/p>\n<p>Your&nbsp;provider&nbsp;has&nbsp;to be able to&nbsp;plan,&nbsp;build&nbsp;and&nbsp;integrate&nbsp;your actual channels. They must also have&nbsp;the hardware,&nbsp;software, mobile and&nbsp;integration&nbsp;to your data&nbsp;platforms, to&nbsp;ensure&nbsp;everything&nbsp;works&nbsp;consistently. Ideally, with a&nbsp;platform&nbsp;that&nbsp;works&nbsp;as your&nbsp;business&nbsp;does.&nbsp;It\u2019s important that the platform is able to provide a multi-data, device and social media marketing solution for Customer Experience, inclusive of content management and asset control to build stronger connections with&nbsp;the&nbsp;brand, customer&nbsp;satisfaction, and&nbsp;revenue opportunities.<\/p>\n<p>For&nbsp;example;&nbsp;Omni Analytics&nbsp;is&nbsp;an open-source connection tool that&nbsp;allows&nbsp;you to&nbsp;use&nbsp;a&nbsp;multitude&nbsp;of&nbsp;services, third-party and dashboards specially built for Omnichannel usage tracking.&nbsp;Customized to understand customer usage patterns, how they were acquired, how long they stayed in location and even deeper demographic recognition tools&nbsp;(Facial&nbsp;Recognition).&nbsp;A true Omnichannel solution should provide both 3rd and 1st party integrations that can extend across each product set.&nbsp;Recap on key Omnichannel providers.<\/p>\n<p>\u2022&nbsp;Provides a cloud-based Omnichannel platform that controls Kiosk, Digital Signage, Mobile and Web applications.<br>\u2022&nbsp;Has direct integrations into your&nbsp;existing&nbsp;systems CRM, CMS,&nbsp;PoS,&nbsp;PMS etc.<br>\u2022&nbsp;Has experience with&nbsp;integrations&nbsp;to your core systems and&nbsp;understand&nbsp;architecture&nbsp;to&nbsp;get&nbsp;them&nbsp;talking<br>\u2022&nbsp;Provides&nbsp;a&nbsp;host&nbsp;of&nbsp;1st&nbsp;party&nbsp;and 3rd&nbsp;party&nbsp;plugins to&nbsp;help&nbsp;enhance&nbsp;each&nbsp;product<br>\u2022&nbsp;Allows&nbsp;you&nbsp;to&nbsp;share&nbsp;digital assets across each&nbsp;product Kiosk, Digital Signage and Mobile seamlessly<br>\u2022&nbsp;Provides&nbsp;full analytic and backend reporting to substantiate the&nbsp;many&nbsp;new&nbsp;points of&nbsp;data&nbsp;you&nbsp;can&nbsp;control<\/p>\n<p><strong>Are&nbsp;you&nbsp;ready&nbsp;to&nbsp;select&nbsp;your omnichannel provider?&nbsp;<\/strong><\/p>\n<p>If you have questions, we have answers. Contact us and we will help you formulize a solution that fits your needs and goals.&nbsp;We love what we do and are here to help you find a solution that complements your existing systems, affordably and quickly.<\/p>\n<p>info@trueomni.com<\/p>\n<\/div>\n<\/article>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>When we think of digital solution providers, you can think of the web and mobile app, but the next generation<\/p>","protected":false},"author":4,"featured_media":4216,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_thinkrank_schema_form_data":"","_thinkrank_selected_schema_type":"","_thinkrank_additional_schemas":"","_thinkrank_canonical_url":"","_thinkrank_og_title":"","_thinkrank_og_description":"","_thinkrank_og_image":"","_thinkrank_twitter_title":"","_thinkrank_twitter_description":"","_thinkrank_twitter_image":"","_thinkrank_imported_from":"","_thinkrank_focus_keywords":[],"_thinkrank_focus_keyword":"","_thinkrank_robots_meta_enabled":0,"_thinkrank_robots_meta":"","_thinkrank_advanced_robots_meta":"","_thinkrank_exclude_from_search":0,"_thinkrank_exclude_from_archives":0,"_thinkrank_primary_category":0,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-4222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.7) - 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