{"id":4212,"date":"2019-09-17T16:34:40","date_gmt":"2019-09-17T16:34:40","guid":{"rendered":"http:\/\/susanm23.sg-host.com\/?p=4212"},"modified":"2019-09-17T16:34:40","modified_gmt":"2019-09-17T16:34:40","slug":"16-stats-to-know-before-investing-in-technology-experience","status":"publish","type":"post","link":"https:\/\/trueomni.com\/french\/blog\/16-stats-to-know-before-investing-in-technology-experience\/","title":{"rendered":"16 statistiques \u00e0 conna\u00eetre avant d&#039;investir dans la technologie\u00a0: l&#039;exp\u00e9rience"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4212\" class=\"elementor elementor-4212\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1ed4f0 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b1ed4f0\" data-element_type=\"section\" data-e-type=\"section\" id=\"Single-block-top-static-sec\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-783ee17\" data-id=\"783ee17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-808f649 elementor-widget elementor-widget-heading\" data-id=\"808f649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50c0cb5 elementor-widget elementor-widget-heading\" data-id=\"50c0cb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">16 statistiques \u00e0 conna\u00eetre avant d&#039;investir dans la technologie\u00a0: l&#039;exp\u00e9rience<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e83e2 elementor-widget elementor-widget-author-box\" data-id=\"c7e83e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/trueomni.com\/wp-content\/uploads\/2020\/12\/Dougs-Headshot-SMALL-204x300.jpg\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Picture of By Doug\" loading=\"lazy\"><noscript><img decoding=\"async\" src=\"https:\/\/trueomni.com\/wp-content\/uploads\/2020\/12\/Dougs-Headshot-SMALL-204x300.jpg\" alt=\"Picture of By Doug\" loading=\"lazy\"><\/noscript>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tPar Doug\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d76a448 elementor-widget elementor-widget-post-info\" data-id=\"d76a448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-92048f0 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/trueomni.com\/french\/2019\/09\/17\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>septembre 17, 2019<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1994711f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"1994711f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-603a2fec\" data-id=\"603a2fec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ace6d1d elementor-widget elementor-widget-text-editor\" data-id=\"ace6d1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An investment made in technology to deliver an improved visitor experience and generating better revenue goes hand-in-hand. Therefore, the shifting industries of travel, hospitality and retail need to understand the need for delivering a better guest experience and the ways in which it can benefit their organization.\u00a0 The culmination of these solutions help travelers and customers engage on their terms and allow you to build brand value and revenue\u00a0<\/p><p><b>Customers don\u2019t just glance\u2014they engage<\/b><\/p><p><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/assets.digination.id\/crop\/0x0:0x0\/750x500\/photo\/archive\/-2017-11-23-_Telkom_Buka_Gerai_Digital_GraPARI_di_Surabaya_dan_Bandung.jpg\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Image result for omnichannel experience\" \/><noscript><img decoding=\"async\" src=\"https:\/\/assets.digination.id\/crop\/0x0:0x0\/750x500\/photo\/archive\/-2017-11-23-_Telkom_Buka_Gerai_Digital_GraPARI_di_Surabaya_dan_Bandung.jpg\" alt=\"Image result for omnichannel experience\"><\/noscript><\/p><h4><strong>\u00a0 \u00a0 \u00a0<\/strong><\/h4><h4><b>Digital Signage Has Reach And Saturation<\/b><\/h4><ul><li>70% of Americans say they\u2019ve seen a digital display in the past month<\/li><li>52% say they\u2019ve seen a digital sign in the past week<\/li><li>47% remember seeing a specific ad or message<\/li><li>Recall jumps to 55% when talking about outdoor digital billboards<\/li><li>80% of shoppers say they have entered a store because a digital sign caught their interest<\/li><\/ul><h4><b>Self Service Kiosk Is Changing The Industry<\/b><\/h4><ul><li><a href=\"https:\/\/d16cvnquvjw7pr.cloudfront.net\/resources\/whitepapers\/Omnichannel-Customer-Service-Gap.pdf\">50% of customers think it\u2019s important to solve product or service issues themselves<\/a>\u00a0et\u00a0<a href=\"http:\/\/www.slideshare.net\/stevenvanbelleghem\/the-self-serving-economy\">70% expect a company\u2019s website to include a self-service application<\/a><\/li><li>Self-service help will be the first choice In 2020, companies should ensure that customers are able to find answers to their questions using an assortment of self-service options<\/li><li>Gartner predicts that by 2020\u00a0<a href=\"https:\/\/www.gartner.com\/imagesrv\/summits\/docs\/na\/customer-360\/C360_2011_brochure_FINAL.pdf\">a customer will manage 85% of the relationship with an enterprise without interacting with a human<\/a><\/li><li>Self-Service Kiosks Boost Consumer Spending By 30 Percent<\/li><li>52% of customer will opt to use technology if available over approaching a human to solve their issue<\/li><li>Kiosks can provide deeper detail on customer behavior, 42% are more likely to share information if they feel it can speed up wait times or add value<\/li><\/ul><h4><b>PWA- Progressive Web Apps Improving Engagement Through Mobile Devices.<\/b><\/h4><ul><li>The Best Western River North Hotel sees 300% increase in revenue with new Progressive Web App.<\/li><li>Uber\u00b4s PWA was designed to be fast even on 2G. The core app is only 50k zipped and takes less than 3 seconds to load on 2g networks.<\/li><li>Trivago saw an increase of 150% for people who add its PWA to the home screen. Increased engagement led to a 97% increase in click outs to hotel offers.<\/li><li>Grand Velas Rivera Maya resort increased its Black Friday conversion rate by 53% due to its progressive web apps \u0301s speed and notifications.<\/li><li>Ad clickthrough rates increased 3x on Wego \u0301s PWA. They\u2019ve seen 26% more visitors and 95% more conversions overall.<\/li><\/ul><p>Contact us today to learn about how you can easily implement tech solutions to help increase customer experience and engagement.\u00a0 We can help you through a phased approach step by step, to easily integrate these solutions into your existing customer-facing processes. \u00a0\u00a0info@trueomni.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Investir dans la technologie pour am\u00e9liorer l&#039;exp\u00e9rience des visiteurs et g\u00e9n\u00e9rer de meilleurs revenus est indissociable. Par cons\u00e9quent, l&#039;\u00e9volution <\/p>","protected":false},"author":4,"featured_media":4207,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_thinkrank_schema_form_data":"","_thinkrank_selected_schema_type":"","_thinkrank_additional_schemas":"","_thinkrank_canonical_url":"","_thinkrank_og_title":"","_thinkrank_og_description":"","_thinkrank_og_image":"","_thinkrank_twitter_title":"","_thinkrank_twitter_description":"","_thinkrank_twitter_image":"","_thinkrank_imported_from":"","_thinkrank_focus_keywords":[],"_thinkrank_focus_keyword":"","_thinkrank_robots_meta_enabled":0,"_thinkrank_robots_meta":"","_thinkrank_advanced_robots_meta":"","_thinkrank_primary_category":0,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-4212","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>16 Stats to know before investing in technology Experience - TrueOmni<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trueomni.com\/french\/blog\/16-stats-to-know-before-investing-in-technology-experience\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"16 Stats to know before investing in technology Experience\" \/>\n<meta property=\"og:description\" content=\"An investment made in technology to deliver an improved visitor experience and generating better revenue goes hand-in-hand. 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