Scottsdale, AZ. (June 4, 2025) – True Omni, a Scottsdale, AZ-based interactive experience company, today announced the launch of NEXI, their groundbreaking first-generation AI self-service check-in/check-out kiosk solution. This innovative platform introduces advanced AI Avatar technology, transforming the hospitality and retail experience by providing personalized, intelligent customer service automation.

NEXI represents a significant leap forward in self-service technology, combining True Omni’s proven multi-device digital engagement Omniplatform with cutting-edge artificial intelligence to create an intuitive, human-centered interaction experience. The AI Avatar feature provides customers with real-time assistance, personalized recommendations, and seamless transaction processing, all while maintaining the efficiency and convenience of automated service.

“NEXI is the culmination of our commitment to revolutionizing customer engagement through intelligent technology,” said Douglas Ralston, CEO of True Omni. “The integration of AI Avatar technology doesn’t just streamline the check-in and check-out process – it creates a personalized experience that feels natural and helpful. Our customers can now offer 24/7 service with the warmth and intelligence of human interaction, powered by advanced AI.”

The NEXI platform features:

• AI Avatar Technology: Lifelike digital assistants that provide personalized customer service and support
• Seamless Check-In/Check-Out: Streamlined processes for hospitality, retail, and service environments
• Multi-Language Support: AI avatars communicate in multiple languages for diverse customer bases
• Real-Time Analytics: Comprehensive data insights to optimize customer experience and operations
• Integration Capabilities: Compatible with existing PMS, POS, and CRM systems
• 24/7 Availability: Round-the-clock service without staffing constraints

Hotels, retail locations, and service-based businesses can now provide consistent, high-quality customer service while reducing operational costs and improving efficiency. The AI Avatar technology learns from each interaction, continuously improving its ability to assist customers and resolve inquiries.

 “The future of customer service is here with NEXI,” added Douglas Ralston. “We’re not replacing human interaction – we’re enhancing it by providing intelligent, always-available support that complements traditional service models. This technology allows our clients to scale their customer service capabilities while maintaining the personal touch that customers value.”

NEXI is available immediately for deployment across hospitality, retail, and commercial environments. Early adopters have reported significant improvements in revenue and operational efficiency.