Miles partnership

Working with over 90 destinations and hospitality businesses, Miles unquestionably know the strategy to a successful digital content marketing solution. From research and analytics, to the guest’s or traveler’s experience, Miles ensures that they deliver successful results. As Miles value long-term relationships with their clients, it is evident that they explore every possible opportunity for a sensible commitment. Brands and destinations explore different ways to boost customer relations as well as their guest’s experiences. This involves technological advancement in different verticals: mobile, web and on-property. Upgrading to these kinds of advanced facilities will bring several challenges including: Finding a solution that would skip new platform creation Allow integration of existing CRM Easy access and navigation to the back-end content management Uninterrupted Customer and technical support True OMNI worked hand-in-hand with several Miles customer such as Amelia CVB and one of our newest projects, Louisiana Tourism. The power of integration through our OmniPlatform allowed our customers to use Miles and save time in recreating a new platform for back-end content management. They can easily navigate and customize our user-friendly platform, creating a positive experience both for their visitors and the local team their selves. They can also start integrating their UGC by empowering their selected hashtags shared across all their social media accounts. In addition to these features, we also provide a 24-hour, as well as on-site support when necessary.

Lg

2018’s Best Commercial Integrator by InfoComm, LG has significantly changed the industry standard in simplifying the integration process across all digital devices. With the integration of the Omnichannel on mobile, display & touch and upon launching of WebOs, the core connection between the Omni Platform and Samsung WebOs became pinnacle to our partnership.Providing customers new ways for them to create, share, and manage their brand, marketing content, and device engagement. Challenge: TrueOmni has the pleasure to work with QSR and restaurants around the world. In-N-Out was core to the engagement through WebOS in providing ways to engage employees and customers, at key locations. INO, although not focused on typical technology trends and shifts, is continuing to innovate while keeping true to its brand and vision for over 71 years.   Key Goals: Provide Tier 1 display vendor to utilized for both, employee and customer experiences Allow integration of WebOS to provide easy deployment of menu boards and training materials to the store level Utilize a platform that allows marketing to easily update pricing, promotions and selections on a territory basis Showcase new ways to innovate without disruption of brand Solution: TrueOmni partnered with LG to meet In-N-Out’s operational demands. The implementation involved integration of OmniPlatform with LG webOS on all digital displays. With the goal of creating a turnkey solution for both menu boards, and training solutions without the big budget, as well as the big data driving marketing effort. Core Functionality : Omni Platform and App – Integration with WebOs, allowing easy deployment and management of marketing & training content Applications – providing locally integrated tools to LG displays allowing easy store and management access, as well as admin control features Dashboards – providing real time data to the stores for easier employee and management connection and engagement Training Access – provide direct to display access of training material and easy updates to allow in store training and tools for managers Menu boards – provide new ways to manage digital menu boards, pricing, engaging marketing content by territory in real time Reduction of costs in usual additional required hardware and ease of 24×7 display support, monitoring and management

Revel

Revel With over 8 years of leading the iPad Point of Sale (POS) Platform, REVEL has definitely taken e-commerce platforms to matrix inventories a level higher. Their solution offers a full suite of features that enhances small scale to large enterprises’ productivity and sales conversion. This award-winning comprehensive solution has now been enhanced with Revel’s membership with Apple Enterprise Mobility Program.   Challenge San Francisco Travel serves around 25 Million+ visitors per year. They aim to set the bar in technology and visitor engagement, utilizing new ways to engage and provide convenience for visitors. TrueOmni and Revel worked with San Francisco Travel to build an integrated Kiosk and Mobile e-Commerce solution for local tickets and transportation with robust functionalities that would. Boost sales and improve ROI – ticketing, etc. Educate travelers and guests with local information, tours and more Tender real time analytics and detailed reporting system Provide software and technical support Solution: We introduced the industry’s first e-Commerce system made especially for Travel and built for the Omnichannel. A full e-Commerce Revel solution for kiosk and mobile applications. This integration converts Revel’s Point of Sale (POS) to a product-based-Commerce solution, that caters to attraction-based ticketing, as well as souvenirs and actual physical goods, on-site. Here are some of the highlighted features of our partnership: Integration with OmniPlatform, Revel and Freedompay for a more unique experience. Allowing travelers/guest to complete their purchase without a hassle. OmniChannel Solution – full solution accessible across different touch devices, inclusive of their own personal mobile devices. Kiolytics – our custom analytic system providing real time statistics and extensive reporting 24/7 Remote Technical Support assistance and on-site technical visits, if applicable

Viator

Viator, a TripAdvisor company, has been one of the leading online resource for booking travel and tours worldwide. With over 100,000 available travel options, they have mastered optimization of their solution for different platforms: inclusive of mobile and web bookings. To date, Viator has been awarding outstanding international tour operators, with their yearly Viator Travel Awards. Key Goals: After working with Los Angeles, the second-largest city in the United States, it is our great pride that they have welcomed a milestone by reaching their “50-million” visitor mark in 2018. With this rising number of visitors, LA needed new ways to build engagement and help visitors have a great experience in-destination. They looked for in-door and outdoor-based kiosk solutions to cater to their visitor’s needs, as well as drive new points of revenue. We realized there was not a true, multi-device ticketing solution, and so, we set out to build Omni Tickets focused on a consistent requirement across all destinations. Provide multi-level ticketing solution for guests and traveler Maximization potential ROI through ticketing and advertisement Improve staff efficiency on local stores/ visitor centers Allow integration of current CRM to the new platform Hands-on customer and technical support Solution: TrueOmni built a custom interface for kiosk and mobile with our OMNI Tickets powered by Viator. We aim to provide deeper integration into destination ticketing, from LA to Hong Kong, to San Francisco to Europe – and to over 160 countries worldwide. The ticketing platform works well with other modules such as Social Integration, Ad Network, and more.   Here are some highlights to our implemented solution: Enhanced customer experience with reliable ticketing system via omnichannel. Easy transactions via kiosk or mobile app Integrated analytics, people count and demographic recognition. Social UGC, Integrated connections by location and time of day. CRM integration for easy data updates and information tracking. 24/7 Support system – remote monitoring and on-site support.

Amadeus

Challenge: Provide a turnkey solution that can integrate to both Digital Display, Kiosk and Mobile while ensuring seamless integration with current partners. Easy Management integration into Omni Platform allowing Hilton to extend meeting information through Omnichannel. Easy meeting information and mapping Real time CMS system for easy multi-device management Direct integration wIntegrated mapping and informationith DFP, allowing ad content to be displayed even on multitouch devices Localized content and new features to help meeting attendees Solution Hilton Hotels looked for an integrated solution to extend events and meeting information to any device. Providing new convenience options and opportunities for revenue generation. TrueOmni worked with Amadeus in becoming a development partner. Learning new ways to leverage their platform toextend robust features through the Omnichannel.The partnership and solution were about expandingservices to help automate and sustain new ways inbuilding a richer guest experience. Integrated Kiosk, Display and Mobile options to provide richer Guest Experienc Integrated Delphi Platform for hotel wide managemen Video, Imagery and new ways for guests to know about the different property highlights Integrated hardware for easy sharing of all meeting and local information 24×7 Support for both software and hardware for all hotel staff

Double click for publishers

Google, with an average of 63,000 searches per second, is seemingly to be, if not, one of the best search engines on the internet today. With about 93% of all the website traffic coming from these search engines, choosing the right advertisement platform to complement this traffic is crucial. Google then created a powerful ad management platform called Double Click for Publishers. It is an integrated tool that primarily helps publishers to manage their ad inventory. With an integrated solution to the OmniPlatform, Google and Omni can easily extend out ad inventories sold to their advertisers to drive consistent management and revenue programs. Destination Marketing Organizations like Los Angeles Tourism entrusted their advertising strategy to DFP, since they are receiving a high number of visitors and TrueOmni ensured seamless integration to provide multiple delivery options across any device. LA Tourism also wanted to utilize advanced technology for their visitor centers and other high traffic areas, so they have collaborated with TrueOmni to provide a more compelling solution – through kiosks and other multitouch point devices.TrueOmni provided: Easy integration of their existing CMS to the kiosk’s OmniPlatform Pulling of the latest feeds directly from the website – whether it be events, listings, maps, web and social contents. Direct integration with DFP, allowing ad content to be displayed even on multitouch devices Real-time analytics and people count Mobile, Display and Touch options 24/7 support system

Stackla

Recent studies show that 95% of visitors read reviews prior to booking their travel, where 70% of these consumers actually value recommendations from their peers! This much conversion opens a gate full of engagements, awareness and revenue generation. Brands and destinations are now looking for options to raise brand advocacy by boosting their user-generated content. Stackla continuously breaks the standard of UGC marketing by actively redefining their solution. Their digital asset managers and AI-powered platform fuels a highly personalized brand experience from their over 500 global brand customers. Stackla provides a robust solution from the backend by allowing an in-publishing suite – this enables multi-touchpoint publishing, covering ads, emails, web and social media accounts. What’s the missing piece then? TrueOmni and Stackla partnered to: Grant full integration of a brand or destination’s UGC across all digital touch point devices – kiosks, touchscreens, displays, videowalls and mobile Immerse your visitors with authentic human experience on-site or just anywhere your hashtags will reach. Provide an unmatched integration, not only to Stackla but even to existing CRMs to serve the hottest, real-time content. 28% rise in engagement to all social media channel post is a significant number to any digital marketing approach. Now that almost 86% of organizations use UGC, it is expected that with the rise of competition in the travel and tourism industry. An integrated middleware approach with Omniplatform allows our customer to easily utilize existing system in social and data solutions. With new ways to connect, web and on location technology. TrueOmni, together with Stackla, aims to provide deeper, personalized brand engagement with local and international visitors by letting them share their travel stories through any device.

Oracle

TrueOmni partnered with Oracle to deliver a next-generation guest experience solution for hospitality properties by combining TrueOmni’s OmniPlatform and NEXI Check-In Kiosk with Oracle’s industry-leading property management systems.

Infor

Infor, previously Agilsys, has taken the business cloud software industry by storm as they reach over 68,000 worldwide users.All of them are provided with a tailored solution that fits the industry-specific technology needed to leverage data science and prioritize the user-experience above anything else. Infor deployment instantly integrates into any existing system achieving digital transformation while overcoming market disruptions. Key Goals: Hospitality trends to be one of the biggest growing industries that utilize Infor as their CRM. Since Infor created a full feature-packed tool, hotels will benefit as they get to target customers and prospects while having full visibility over the business line. Sandals Beach Resorts was one of those who maximized the use of the Infor as their CRM extending their functionality to smartphones and tablets to provide convenience. Some of the mobile functionalities expected are as follows: Ability to display current events and listings. Showcase proximity-based features. Entertain tour inquiries and requests. Connect to local staff easily. Solution: TrueOmni partnered with Infor to integrate a mobile application service to all Sandals properties while retaining its focus on partner. As part of the solution implemented on the Sandals beach resort app, we integrated full connections to their events, butler services and several other ways to navigate and schedule events on-property. Here are some of the detailed information on the deployment: Core functionality: 100 beacons deployed per property providing full proximity base notification. Up-to-date event listing for guests to easily access. Integrated ‘Staff Connect’, a solution allowing guests to communicate directly to staff members using their personal mobile devices. Enables Tour requests via app to conveniently save time.