Known for their historic attractions, mansions, landmarks, and 5-star resorts, Palm beach is definitely your getaway destination if you are looking to relax and learn! Discover the Palm Beaches Convention Center is just 3 miles away from the Palm Beach International Airport, making it easy for the travelers to learn more about what to do next if they still haven’t planned any yet.

Key Goals:

Palm Beach County wanted to look at a deeper digital engagement strategy in both the airport, visitor center, and convention center. The key was the reduction in paper, better mapping, and navigation for arriving visitors, and ways to connect with events and local businesses. With the growth of their travelers, Discover the Palm Beaches believe that they need to incorporate a more sophisticated way to entertain and answer their visitor’s questions. Some of their goals are:


TrueOmni was able to provide strategically placed kiosks to ensure visitor engagement along with integration with current CRM systems for real-time updated information.

With easy control through OmniPlatform, each location had Geo based information and a key focus on What’s Nearby. We deployed 2 42’ kiosks – one located at the Palm Beach International Airport and one at the lobby of the visitor center. Each Kiosk easily shares information via text and email so guests can find where to go, get recommendations, and easily track and engage the minute they land.

Here are some of the key elements of the solution:

Core Functionality: