Known for its legendary barbecue, thriving arts scene, iconic fountains, and championship sports culture, Kansas City welcomes millions of visitors each year for leisure travel, conventions, and major events. As visitor expectations continue to evolve toward digital, self-service experiences, Visit Kansas City partnered with TrueOmni to provide an engaging platform that helps travelers discover the city’s attractions while delivering valuable insights into visitor engagement.
Products Used
 22″ Indoor Kiosk
(2) 1×2 Video Wall
Interactive Mapping
Enviroment
Visitor Welcome Experience
Year
2026
The Challenge
Visit Kansas City sought to provide visitors with a more engaging and convenient way to access destination information while promoting the city’s diverse attractions, dining, entertainment, and cultural experiences. As travelers increasingly rely on digital resources throughout their journey, the organization wanted a solution that could deliver up-to-date destination content while reducing dependence on printed materials.
Additionally, Visit Kansas City wanted to gain better insights into visitor engagement, simplify content management through direct website integration, and create memorable interactive experiences that encourage visitors to connect with and share their time in the destination.
The Solution
TrueOmni deployed an interactive landscape kiosk integrated directly with Visit Kansas City’s WordPress website, creating a centralized digital destination experience that automatically reflects current website content.
- Provide visitors with up-to-date destination information and event listings through an integration with Miles Partnership.
- Help travelers discover attractions, communities, dining, and points of interest through interactive maps and itinerary-building tools.
- Promote local businesses, experiences, and tourism partners through a dynamic advertising platform.
- Encourage visitor interaction through an integrated photo booth, guestbook, and survey experience.
- Showcase real traveler content and destination storytelling through a social wall experience.
- Deliver valuable visitor behavior insights through built-in kiosk analytics and engagement reporting.
Impact
The deployment gave North Dakota Tourism a modern, interactive platform for engaging visitors and showcasing the breadth of experiences available across the state. By combining touchscreen technology, dynamic destination content, visual storytelling, and engagement tools, North Dakota Tourism created a more inviting and self-service visitor experience that encourages travelers to explore more and connect more deeply with the destination.
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The addition of guestbook, survey, analytics, and social engagement tools also provides North Dakota Tourism with valuable insights into visitor interests and behavior, helping the organization better understand how travelers interact with destination content and which experiences resonate most.
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Today, North Dakota Tourism’s digital visitor network serves as a powerful destination engagement tool—supporting trip planning, promoting tourism partners, and creating a more memorable visitor experience from the very first touchpoint.
