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Shea Homes is one of the largest private homebuilders in the nation. Since its founding in 1968, Shea Homes has built more than 100,000 homes. Over the past several years, Shea Homes has been recognized as a leader in customer satisfaction with a reputation for design, quality and customer service.

Products Used

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Gemini

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Gemini

Enviroment

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model homes

Year

2022

Key Goal:

Shea Homes decided to innovate and automate their design process connecting the experience for home buyers. The goal is to make these location more interactive for customers and help them navigate the different options for each property type, driving more convenient and automated ways to engage:

  • Option for customers to learn about the appliances, kitchen and other add-on packages
  • New ways to promote upgrades and connect the experience through interactive experiences
  • Cater to local and international customers, find options to remove communication barriers
  • Ensure updated and accurate information by location by Integrate into their existing system
  • Reduce time of design process from days to hours and provide better data points on customers

Solution:

True Omni partnered with Shea Homes to evaluate the possible opportunity of introducing interactive Kiosks at each sales office and desgin center. Utilizing branded touchscreen. These are some of the important benifites of the update:

Core Functionality:

  • Increase convenience and more connected to modern home buyers
  • Centralized control and real-time analytics through purpose build Kiosk analytics - Kiolytics
  • More accurate product updates and pricing in real time ensuring consistency of experience
  • Reduction of design times from days to hours
  • Brand awareness and promotion
  • Gather valuable visitor data and detect visitor demographics

Ready to modernize your current services with TrueOmni?