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Known for its picturesque lakes, championship golf courses, motorsports heritage, and authentic Old Florida charm, Visit Sebring is dedicated to helping visitors discover everything Highlands County has to offer. To enhance visitor engagement beyond traditional visitor center hours and provide travelers with convenient access to destination information, Visit Sebring partnered with TrueOmni to deploy an outdoor digital visitor experience network throughout the destination.

Products Used

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 49″ Outdoor Kiosk

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AI Itinerary Builder

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Interactive Mapping

Enviroment

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DMO

Year

2025

The Challenge

Visit Sebring wanted to create more opportunities for visitors to discover local attractions, events, dining, outdoor recreation, and unique experiences throughout Highlands County. With visitors arriving at various times and locations across the destination, traditional visitor information methods limited access to timely recommendations and trip-planning resources.

The organization needed a solution that could extend visitor services beyond the visitor center, provide engaging self-service experiences, and encourage travelers to explore more of the destination while creating memorable moments they could share with friends and family.

The Solution

TrueOmni deployed a network of three outdoor interactive visitor kiosks strategically placed throughout the destination.

  • Provide visitors with 24/7 access to destination information, maps, and local recommendations.
  • Help travelers build personalized itineraries based on their interests and available time.
  • Deliver interactive maps and wayfinding tools that make it easier to discover nearby attractions, restaurants, shopping, and outdoor activities.
  • Create memorable visitor experiences through an integrated photo booth experience that encourages social sharing and destination promotion.
  • Showcase local businesses, events, and tourism partners through dynamic destination content.

Impact

The deployment expanded Visit Sebring’s ability to serve visitors throughout the destination while providing convenient access to information whenever travelers needed it.

 

The combination of outdoor kiosks, interactive maps, itinerary planning, and photo booth experiences helps visitors discover more local attractions, stay engaged longer, and connect with the community in meaningful ways. The solution also provides valuable insights into visitor interests and engagement patterns, helping Visit Sebring better understand traveler behavior and continuously improve the visitor experience.

 

Today, Visit Sebring offers a modern, self-service visitor engagement network that supports local tourism partners, promotes destination discovery, and enhances the overall visitor journey from arrival to departure.

Ready to modernize your current services with TrueOmni?