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Nestled in the heart of Mississippi, Ridgeland offers a unique blend of Southern charm and modern amenities, making it a top destination for travelers. Known for its vibrant cultural scene, scenic outdoor activities, and rich history, Ridgeland attracts thousands of visitors annually. According to the Mississippi Development Authority, tourism in Ridgeland contributed over $100 million to the local economy in 2022, with a 10% increase in visitor numbers compared to the previous year. The city’s hospitality sector, with over 1,200 hotel rooms and numerous dining options, ensures a memorable stay for every guest.

Products Used

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Cosmic II

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Cosmic II

Enviroment

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Visitor Center

Year

2023

2

Key Goals:

  • 24/7 Information Accessibility - Ensure that visitors have access to essential information at all times, regardless of business hours.
  • Enhanced Visitor Engagement - Increase visitor engagement, entertainment and satisfaction through personalized experiences and interactive digital tools.
  • Streamlined Navigation - Simplify navigation around Ridgeland, making it easier for visitors to find and explore attractions.
  • Comprehensive Visitor Analytics - Gather and analyze data on visitor behavior and preferences to continually improve the tourism experience.

Solution

Hardware

  • One indoor and one outdoor kiosk both placed strategically key areas, providing real-time maps, itinerary building options as well as finding local attractions, hotels, and dining options.

Software

  • Content Management System (CMS): Real-time updates for accurate information delivery as well as integration with Simpleview and WordPress.
  • Data & Events: Curated databases for updated attraction and event information.
  • Analytics: Data analysis revealing peak times, popular spots, and trends. Our very own KIOLYTICS track visitor interactions, and identify trends in each session.

Extensions

  • Maps - The kiosks include comprehensive maps that offer detailed directions to key attractions, restaurants, and accommodations, simplifying navigation for tourists.
  • Itinerary Builder - allows visitors to plan their day efficiently, tailoring activities and events to their interests and time constraints with options to send via phone or email
  • Photo Booth - For a touch of fun and personalization, the photo booth feature enables visitors to capture memorable moments and share them instantly on social media, promoting both engagement and Ridgeland’s charm. Uses hashtags to easily gather all the images and with the option to curate them from the backend.
  • Guest Book and Surveys - collects visitor feedback and testimonials, providing valuable insights into visitor satisfaction and areas for improvement.

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