Meet your AI Concierge + AI Avatar.
Deliver a more personalized guest experience with AI Concierge and Avatar technology that helps guests discover, plan, and book.
And give your hospitality brand better insight into what your guests actually want.
Travelers are changing how they discover experiences, and their expectations are changing, too.
Used AI for travel planning, booking, or in-destination assistance in the past 12 months.
Said generative AI improved their travel-related experience.
Said they were willing to spend more with companies offering customized experiences.
Hospitality brands have an opportunity to make every interaction more personal, helpful, and measurable.
One property. Three new ways to help every guest. Connect the entire stay while learning more about what your guests want.
Demo shown on the Hotel NEXT website with real Hotel NEXT rooms, amenities and nearby experiences. Your AI Concierge speaks with your content, your brand and your systems.
Hard-to-find answers. Missed opportunities.
Every question is a chance to engage.Today's guests have questions about dining, entertainment, spa services, upgrades, amenities, transportation, and local experiences. TrueOmni helps hospitality brands deliver more accessible, personalized assistance across the guest journey.
Only 23% of consumers reported experiencing high levels of personalization after recent hotel stays.
A branded, conversational experience that helps guests get answers, explore options, and take action, using your property's information and connected systems.
Answer guest questions around the clock, recommend relevant services, and guide guests toward bookings and experiences.
Bring the experience to life with a branded digital host, conversational voice, and multilingual engagement.
Understand questions, preferences, demand, and conversion patterns to make smarter experience and marketing decisions.
Serve international guests in their language, at any hour, without adding front desk load.
in additional trip spending for every $100 spent on lodging
Source: AHLA 2025 Economic Impact Report, using Longwoods International and Oxford Economics dataHelp guests discover more of what your property offers: dining, shows, spa, amenities, upgrades and packages, right when they are ready to decide.
The $234 figure describes overall additional trip spending, not revenue available for capture by an individual hotel. TrueOmni's opportunity is to help properties connect guests with relevant on-property and partner experiences.
From first question to final booking, your AI Concierge connects guests to the experiences that matter to your property.
Conversation becomes engagement.
Engagement becomes revenue.
You may already have a head start. TrueAI can leverage the technology ecosystem you already use, so existing investments become part of your guest experience.
Your AI Concierge doesn't stop at your website. Once connected, extend it everywhere your guests interact with you.
Connect existing content, booking engines, CRM, loyalty platforms, and other systems where supported, without a wholesale replacement of your technology stack.
Booking data shows what guests purchase. Conversational engagement also reveals what they are interested in, what they cannot find, and what they may want next.
Top questions, interests, and requested services.
Popular dining, entertainment, amenities, and experiences.
Clicks, reservations, purchases, and attributable outcomes.
Use permitted guest data and integrations to make recommendations more relevant.
Illustrative sample data, not customer results.
Sessions, questions, interaction depth, and repeat use.
Response time, inquiries handled, and escalation to staff.
Attributed bookings, upgrades, tickets, and ancillary purchases.
Demand trends, content gaps, and experience preferences.
For years, TrueOmni has helped hotels, resorts and hospitality brands connect guests to experiences across digital and physical touchpoints. Now we're adding intelligence.
TrueAI is the next evolution.
Give them a better way to engage.
See how TrueOmni AI Concierge and Avatar can improve your guest experience, surface revenue opportunities, and deliver better insights across your property.
No redesign required. Start with what you already have.
Four quick steps to your recommended starting point and a tailored hospitality demo.
We'll shape your AI Concierge around the experiences your guests care about most.
Existing investments can become part of your guest experience. Check anything you use today. None are required.
AI Concierge + AI Avatar
A short conversation, tailored to your property. We'll reply within one business day.
A TrueOmni hospitality specialist will be in touch shortly.
Prototype note: on trueomni.com this form routes to the sales team. In this preview nothing is sent.
Back to Hospitality AIEvery plan is reviewed with a TrueOmni hospitality specialist before activation.
