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Prince Hotels Hawaii is a distinguished hospitality group that has long been synonymous with luxury and authentic Hawaiian encounters. With a rich legacy spanning decades, their properties embody the essence of Hawaii’s culture while offering modern comforts.

Products Used

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Touchscreen

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Digital Signage

Enviroment

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Hotel

Year

2023

Key Goals:

Prince Hotels Hawaii embarked on a transformation journey to elevate the guest experience to new heights. Their core goals were:

  • Enhanced Engagement: To forge deeper connections between guests and Hawaii’s culture, attractions, and services.
  • Effortless Exploration: To simplify guests’ exploration, providing easy access to information, activity planning, and island navigation.
  • Personalization: To offer tailored experiences by understanding individual preferences and curating recommendations.
  • Continuous Enhancement: To gather insights from guest interactions and feedback for ongoing improvement.

Solution:

Prince Hotels Hawaii partnered with True Omni, a hospitality technology leader, for a comprehensive solution:

Hardware

  • Touch Screens placed strategically to empower guess access to information, activities and local navigation
  • Digital Signage showcasing brand, events, social and visual ways to immerse guests in the hotel experience

Software

  • CMS (Content Management System): A dynamic CMS ensured guests stayed informed about events, promotions, and offerings.
  • Amedues integrated for hotel and local events
  • Open table enabled reservations to drive convenience and engagement
  • Wayfinding customized point to point mapping solutions for easy navigation
  • Analytic tools to provide valuable insights

Extensions

  • Advertising: Targeted ads highlighted promotions and local businesses, enhancing guest experiences.
  • Events: Guests were kept updated with a dynamic calendar of Hawaiian events, fostering cultural immersion.
  • Flight check-In: Integrated digital check-in streamlined arrivals, saving time and enhancing convenience.
  • Wayfinding and Navigation: User- friendly navigation tools simplified island exploration, ensuring guests enjoyed every facet of their stay.
  • Reservations: Spa and local amenities booking

Ready to modernize your current services with TrueOmni?